This Privacy Policy (this “Policy”) describes how Apex VPN and its affiliates. (also referred to as “Company”, “we”, “us” or “our”), collects, stores, uses and protects your information when you use our website at vpnmobileapp.com (“Site”), any mobile applications that contain a hyperlink to this Policy and are available for download from the Google Play Store, Apple App Store or any other third party app store, or pre-installed on third party devices (“Apps”), or any other websites, pages, features or content owned or operated by Apex VPN (collectively, including the Site and Apps, the “Services”).This Privacy Policy is part of and governed by the terms set forth in our Terms of Service located at vpnmobileapp.com. Please read the Terms of Service carefully before using our Services

1. Acceptance of this Policy
By visiting or using our Services, you warrant and represent that you have read, understood, and agree to this Policy and the Terms of Service. If you do not agree to any provision of this Policy, you must not use or access the Services.

2. Changes to this Policy
We may change this Policy from time to time as our Services are updated and expanded. We will notify you of any substantial changes to this Privacy Policy by sending an email to the address we have on file for you or by posting a notice in our Services prior to the effective date of the changes. If you do not agree to the changes, you should discontinue your use of the Services prior to the time the modified Policy takes effect. If you continue using the Services after the modified Policy takes effect, you will be bound by the amended Policy.

Additionally, we may provide you with “just-in-time” disclosures or additional information about the data collection, use, and sharing practices of specific Services. These notices may provide more details about our privacy practices or give you additional choices regarding how we process your personal data.

3. WHAT PERSONAL DATA WE COLLECT AND WHY?

3.1 SOURCES OF PERSONAL DATA
We may obtain your personal data from the following sources:

from you directly (via the application, website, or online forms); and/or
from other organizations and service providers that help us deliver our services to you (including data analytics providers, operating systems, and internet services), or from your social media accounts that you used to log into our online services (e.g., Facebook, Google).

3.2 PERSONAL DATA WE COLLECT AND PROCESS
We may collect the following categories of personal data related to our users:

Contact information (e.g., name, nickname, or email address that you provide when registering for our Services, logging in, or via social networks);
Account and game progress data (we create a unique identifier for you when using the Services); Your IP address and unique mobile device identifiers (e.g., device ID, advertising ID, MAC address);
Device data, such as manufacturer, operating system, processor, RAM capacity, browser type and language;
General location data (e.g., country or city-level location);
Usage data, such as information collected through cookies and similar technologies. Cookie Notice;
Data (e.g., your nickname, profile picture) that we receive if you connect a third-party tool to the Service (e.g., Facebook, Google, or Weibo);
Purchase history, including order information (amount spent, date, time, vouchers or offers used);
Fraud prevention data (e.g., abuse of in-game refunds or click fraud in advertising);
Data for advertising and analytical purposes, so we can provide you with better Services.

4. How We Use Your Information
We use the personal information collected via our Services for the purposes outlined in this section. We will notify you if we intend to use your data for any other purpose. You have the right to opt out of having your information shared with third parties for their marketing purposes, and you may object to any use of your personal information that is incompatible with the purposes for which it was originally collected or for which you subsequently gave consent. Please note that choosing to restrict how we use your information may impact your access to, and functionality of, some or all of our Services.

Provide the Services.We need to collect certain information, such as your contact and device details, to deliver the Services you request. This data is shared with trusted service providers and partners strictly as necessary to operate and provide these Services to you. Without this essential information, we are unable to provide you with access to our Services.
We process your personal information when you contact us to help you with any questions, concerns, disputes or issues, or to provide us with your feedback. Without your personal information, we may not be able to respond to you or ensure your continued use and enjoyment of the Services.
To keep our platform safe and secure for all users, we use your information to detect, prevent, and investigate harmful activities such as fraud, policy violations, and illegal behavior. This also helps us enforce our agreements and process payments. This use of your data is a fundamental requirement for us to provide our Services under our terms and policies.
We use your contact details to send important administrative and account-related notifications. These messages keep you informed about our Services, notify you of relevant security updates, and provide other essential transaction information. These service-related communications are not promotional. As they contain critical information that may affect your use of our Services, you cannot unsubscribe from them.
We process your personal information to maintain a secure environment. This includes improving our security measures, fighting spam and malware, verifying identities to prevent unauthorized account access, and mitigating security risks. This processing is a fundamental requirement for safeguarding our services.

Specified Countries:For all purposes listed above, in accordance with the EU General Data Protection Regulation (“GDPR”) or any equivalent legislation (“Data Protection Laws”), we process personal information of users located in the European Economic Area (“EEA”), the United Kingdom and Switzerland (the “Specified Countries”) based on our contract with you.

We use your personal data to comply with our legal and regulatory duties, such as tax reporting and risk management. This processing is essential for us to provide our Services to you, as we are obligated to operate in accordance with applicable laws.
For users in the Specified Countries: In compliance with data protection regulations, we process your personal information to meet our legal obligations.

To enhance your experience across our Services, we offer personalization features. This includes the use of social media plugins (such as those from Facebook, Google, Instagram, and Twitter) and the ability to save your preferences (e.g., display name, time zone, and language settings). This processing is essential; without it, you may be unable to access or personalize certain aspects of our Services.
For Users in Specified Countries:
In compliance with applicable Data Protection Laws, we process the personal information of users in these regions to serve our legitimate interests as outlined above.

We analyze how you use and interact with our Services to improve them, develop new offerings, and create personalized features. This processing, which is essential for maintaining and enhancing your experience, is conducted for our legitimate interests as outlined above, in compliance with Data Protection Laws for users in the Specified Countries.

We may use your contact details and information about how you interact with our Services to send you marketing communications. This includes targeted advertising, information about events and webinars, content from our partners, and news about our related products and services. Please note that account-related and transactional messages are not considered marketing communications. If you provide us with a friend’s contact information, we may reach out to invite them to use our Services. You can unsubscribe from our marketing communications at any time.

5. How we share your information with third parties
We may disclose your personal information to third parties in the following circumstances:

5.1 Disclosures to Service Providers
We disclose your personal information to our employees, contractors, affiliates, and other third-party service providers who process it on our instructions to provide services such as operation and support, data analysis, and marketing. These providers are granted access only to the personal information necessary to perform their limited functions and are contractually bound to maintain its confidentiality and security.

In Specified Countries, we process this information as necessary to fulfill our contract with you, in accordance with applicable data protection laws.

5.2 Responding to Legal Requests and Protecting Our Rights

To the extent permitted by law, we may disclose your personal information in the following circumstances:
To Comply with Law: When we are required to do so by law, or in response to a valid subpoena, court order, or request from judicial, law enforcement, or other governmental authorities.
To Protect Rights and Safety: When we believe, in our sole discretion, that disclosure is reasonably necessary to protect against fraud; to safeguard our property or rights, or the rights of our users, third parties, or the public; or to enforce our policies.
To Prevent Misuse: When we believe you are misusing the Services, such as by attempting to attack or gain unauthorized access to our systems, sending spam, or otherwise violating applicable laws.

For Users in Specified Countries: Where required by data protection laws, we process the personal information of users in these regions to comply with our legal obligations, for reasons of public interest, or to protect your vital interests.

5.3 Business Transfers, Bankruptcy, or Sale
In the event of a merger, acquisition, bankruptcy, dissolution, or sale of all or a portion of our assets, the personal information we hold may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information, for example, via email or a prominent notice on our Services, and will inform you of any choices you may have regarding your information.Unless otherwise directed by a bankruptcy or other court of competent jurisdiction, any transferred personal information will remain subject to the terms of this Privacy Policy. However, any personal information you submit or that is collected after the transfer may be subject to a new privacy policy adopted by the acquiring entity.

For Users in Specified Countries: Where required by applicable data protection laws, our processing of personal information for users in these regions, as described in this section, is based on the legitimate interests outlined above.

5.4 Sharing with Our Corporate Affiliates
We may share your contact details with our parent company, subsidiaries, affiliates, and other companies under our common control (collectively, “Affiliates”), but only with your consent.If you wish to stop this sharing for our Affiliates’ own marketing purposes, you can opt out at any time by contacting us using the details provided in the “How to Contact Us” section.

For Users in Specified Countries: Where required by data protection laws, we process the personal data of users in these regions on the basis of your consent, as described in this section.

6. Children
We do not intentionally collect personal data from individuals under the age of 18 without permission provided by law. Our Services are not to be used by anyone under 18 without verified parental consent. If we discover that we have inadvertently collected a child’s personal information, we will take prompt action to delete it from our systems. If you are a parent or guardian and believe your child has shared their data with us, please contact us immediately at contact@vpnmobileapp.com.

7. Safety
We take the security of your personal data seriously. To safeguard your information, we have implemented a range of physical, technical, and administrative measures. We also require all our service providers that handle your data to uphold the same high standards of protection.

Despite our efforts, it’s important to understand that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information and are unable to prevent every instance of loss, misuse, unauthorized access, or alteration. We also have no control over the security of information that is not in our possession, such as data you send to us via unsecured email or public wireless networks.

You also play a vital role in keeping your data safe. If you create an account with us, it is your responsibility to choose a strong, unique password and to keep it confidential. Be sure to secure your devices and be cautious when using public or untrusted Wi-Fi networks to access our services.

If you suspect any unauthorized activity on your account, please notify us immediately at contact@vpnmobileapp.com.

8. Preservation of personal information.
We will endeavor to limit the retention of your personal information to the time necessary to fulfill the purpose(s) for which your personal information was processed, to enforce our agreement, policies or terms and conditions, to resolve disputes, and as otherwise required or permitted by law. Please contact us if you have any questions about information retention periods. Although retention requirements may vary from country to country, we generally apply the retention periods listed below.

Marketing. We retain information used for marketing purposes indefinitely until you unsubscribe. Once you unsubscribe from marketing communications, we add your contact information to a suppression list to ensure that your unsubscribe request is honored.
We may retain any information about your interactions with our Services or any content created, posted or transmitted by you on our Services (such as images, comments, support calls and other content) for an indefinite period of time after your account is closed to establish or protect against legal claims, audits and crime prevention purposes.
We retain any information collected through cookies, clear gifs, page counters and other technical or analytical tools for up to one year from the expiration date of the cookie or the date of collection.
Telephone call recordings. In accordance with applicable law, we will tell you that a conversation will be recorded before we do this. All telephone conversations with you may be kept for up to six years.

9. How to contact us.
If you have any questions regarding this Privacy Policy, please do not hesitate to get in touch.

You can find our contact details as follows:
Open the Google Play Store or Apple App Store.
Locate the app you are using.
Select the app to open its details page.
Scroll down to the “Developer” or “App Support” section to find our listed contact information.